Full-Text Search：
Home|Journal Papers|About CNKI|User Service|FAQ|Contact Us|中文
《Journal of Anhui University of Technology(Sociel Sciences)》 2003-01
Add to Favorite Get Latest Update

The Design of Customer Satisfaction Index in Supermarket

JING Ming-ning ;CHOU Ji-yue ( School of Management,AHUT,Ma'anshan 243002,Anhui,China; School of Commerce,Jiangnan University,Wuxi 214000,Jiangsu,China)  
Customer satisfaction index includes commodity quality, service quality and the environment for shopping etc. Based on ACSI,the contrastive analysis of the cause variable and the result variable of customers' satisfaction index clearly shows both the performances and the faults of the enterprise management center and provides reference for making policy.
【Fund】： 安徽省教育厅人文社会科学研究项目[2002jw092]
【CateGory Index】： F717.6
Download(CAJ format) Download(PDF format)
CAJViewer7.0 supports all the CNKI file formats; AdobeReader only supports the PDF format.
【References】
Chinese Journal Full-text Database 1 Hits
1 PENG Gangping1,2,MA Junping2,LI Jianling2,LI Chunqing2(1.Guodian Nanjing Automation Co.Ltd.,Nanjing 211100,China;2.School of Economics and Management,Xi'an Technological University,Xi'an 710032,China);The Relationship between Loyalty Reward Program and Repurchase Intention[J];Journal of Nanjing University of Finance and Economics;2009-05
【Co-citations】
Chinese Journal Full-text Database 10 Hits
1 HUANG Xiao-Lan,SHEN Hao(Beijing Broadcasting Institute, Beijing 100024, China);Application of Conjoint Analysis in Marketing[J];Journal of Beijing Broadcasting Institute;2002-01
2 HU Ke, LIU Yang-jie (Department of Geology, Northwest University, Xi′an 710069, China);Analysis on Current Situation of Xi′an Jewelry Market[J];Journal of Gems & Gemology;2004-01
3 LIN Jian,LI Huanrong(1.Wuyi University,Jiangmen,529020,China;2.Management School of Beijing University of Aeronautical and Astronautical,Bejing 100083,China);The MPA and Its Application on the Evaluation of the Core Competition in a Enterprise[J];Journal of Changsha Railway University;2002-04
4 ZHOU Jiang, LV Yu(College of Mechanical Engineering, Chongqing University, Chongqing 400044,China);Application of Multidimensional Scaling Technique in New-product-planning-oriented Marketing Research[J];Journal of Chongqing University(Natural Science Edition);2003-09
5 ;Analysis On The Reasons Of Systemetic Errors In The Market Survey[J];Journal of Fujian Commercial College;2004-05
6 MIAO Jing-yi;Conjoint Analysis-A New Method for Market Research[J];Journal of Xhanxi Institute of Economic Managment;2002-01
7 LIU Lei(School of Science,Hubei Univ.of Technology,Wuhan 430068,China);A Statistic Analysis on the Factors of Influencing Student Statisfaction[J];Journal of Hubei University of Technology;2008-05
8 ZHA Hui -qiong 1 ,JING Ning -ning 2 (1.School of Economics,Anhui University of Technology,Ma'anshan 243002,China;2.School of Management,Anhui University of Technology,Ma' anshan 243002,China);Study on fuzzy comprehensive evaluation system for customer satisfacti on index[J];;2003-03
9 XU Yanjun,SHI Yancai(Junyou Business Consulting Co.,Ltd,Zhengzhou 450008,China);The Promotion Strategy of Customer Satisfaction Based on Indicators Subdivision[J];Journal of Henan Institute of Engineering(Natural Science Edition);2010-01
10 Li Huan-rong 1,2 Lin Jian2(1. School of Economy and Management, Beijing Univ. of Aeronautics and Astronautics, Beijing 100083, China; 2. School of Managerment, Wuyi Univ., Jiangmen 529020, Guangdong, China);Multiclass Classification Based on the One-class Classification and its Application[J];Journal of South China University of Technology(Natural Science);2004-08
China Proceedings of conference Full-text Database 1 Hits
1 Wen Xialing (Baoshan Iron & Steel Co.,LTD.);Application of Conjoint Analysis in B2B Products[A];[C];2009
【Co-references】
Chinese Journal Full-text Database 10 Hits
1 QIU Gen-bao et al (Department of Urban and Resources Sciences, Nanjing University, Nanjing , Jiangsu 210093);Analysis of the Inbound Tourists Experience in Huangshan City[J];Journal of Anhui Agricultural Sciences;2005-06
2 TANG Zhi_dan(Dept. of Business Administration,Anshan Institute of I.& S.Technology,Anshan 114002,China);Fuzzy Evaluation on Consumer Satisfaction Degree[J];Journal of Anshan Institute of Iron and Steel Technology;2001-03
3 WANG Zheng-xuan, QI Hong-bo ( College of Economics and Management, Beijing University of Technology, Beijing 100022, China );Relation Analysis of Store Image and Its Influence Factors[J];Journal of Beijing University of Technology(Social Sciences Edition);2006-02
4 Li Fei & Wang Gao (School of Economics & Management, Tsinghua University, Beijing 100084);Study on the Retail Types in China: Classification Criteria and Definitions[J];Journal of Beijing Technology and Business University(Social Science);2006-04
5 Wang Xu-hui & Xu Jian(Dongbei University of Finance and Economics,Dalian,Liaoning,116025,China);An Empirical Study on the Relationship between Store Image and Customer Loyalty of Transnational Retailers in China[J];Journal of Beijing Technology and Business University(Social Science);2010-02
6 HU Chun (School of Humanity,Law and Economics,BUPT,Beijing 100876,China);An Analysis of “CustomersSatisfaction”[J];Journal of Beijing University of Posts Telecommunications;2000-04
7 ZENG Feng-zhang, WANG Yuan-hua(School of Management and Economics Beijing Institute of Technology, Beijing 100081);The Application of NNT in Measuring Customer Satisfaction Degree[J];Journal of Beijing Institute of Technology(Social Sciences Edition);2005-01
8 JIA Chun-yu~1,SHENG Shu-fen~2 (1.Management College,Changchun　University,Changchun130022,China;2.Housing Reform Office of Jilin Provincial Party Commitree,Changchun130051,China);A query and thought of executed value of customers[J];Journal of Changchun University;2004-03
9 BO Xiang ping,YIN Hong (College of Business Administration,Hunan University,Changsha,Hunan 410082,China);Analysis on Value-Based Customer Loyalty Management for Service Enterprises[J];The Theory and Practice of Finance and Economics;2005-01
10 DU Wei, LIANG Chen, YE Cen (School of Management, Xi'an Jiaotong University, Xi'an 710049, China);Game Analysis on applicability of Relationship Marketing——An Expanded Model of Hotelling[J];Modern Economic Science;2003-05
【Secondary References】
Chinese Journal Full-text Database 10 Hits
1 ZHENG Chao-xin1,MA Zhi-chao2,GAO Zheng2(1.School of Equipment Manufacturing,Hebei University of Engineering,Handan 056038,China;2.School of Economic Management,Hebei University of Engineering,Handan 056038,China);The appraisal model of customer satisfaction of chain market in Hebei based on unascertained theory[J];Journal of Hebei University of Engineering(Social Science Edition);2011-04
2 JIA Fei-chao (Economic & Management Institution,Tongji University,Shanghai 200070,China);Elements study of customer satisfaction in large supermarket based on service encounter[J];Science-Technology and Management;2011-05
3 LIU Tao,WU Jun-yun,Qiu Tao-rong,LIN Zhong-da,He Niu(School of Information Engineering,Nanchang University,Nanchang 330031,China);An Approach to Evaluating Performance of Companies Based on Combining Reduction of Attributes with Dynamic Fuzzy Dependence Relation[J];Journal of Nanchang University(Engineering & Technology);2012-04
4 Xiao Yang1,Xie Lili2 1 School of Management,Fuzhou University,Fuzhou 350002,China 2 Sunshine College,Fuzhou University,Fuzhou 350015,China;An Empirical Study on the Effects of Customer Care on Relationship Quality[J];Journal of Management Science;2012-06
5 REN Li-xin(Logistics Service Company,Shandong University of Science and Technology,Qingdao,Shandong 266510,China);The Service Quality Evaluation System of the College Canteen Based on the Analytic Hierarchy Process[J];Journal of Qingdao Technical College;2010-05
6 Tang Jincen;Talking About the Training of College Students' Library Using Ability——Taking the Library of Tianjin Normal University as an Example[J];Library Work and Study;2011-09
7 Zhao Xiaqi;Evaluation of Digital Resource Construction Based on Contingent Valuation Method[J];Library Work and Study;2011-10
8 Wang Haiyan(Wuxi Institute of Commerce);Promotion Strategy of Customer Satisfaction in China's Luxury Market Based on Customer Delivered Value[J];Jiangsu Commercial Forum;2012-09
9 MA Hai-qun1,LV Hong2(1.Research Center of Information Resources Management,Harbin150080,China;2.School of Information Management,Wuhan University,Wuhan430072,China);Construction of Evaluation System on Implementation Effect of University Information Disclosure Policy[J];Information Science;2013-07
10 Ma Haiqun1 Lv Hong2(1.Research Center of Information Resources Management,Heilongjiang University,Haerbin 150080,China;2.School of Information Management,Heilongjiang University,Haerbin 150080,China);Research of Dynamic Fuzzy Comprehensive Evaluation for C2C E-commerce Websites Competitiveness[J];Journal of Modern Information;2011-10
©2006 Tsinghua Tongfang Knowledge Network Technology Co., Ltd.(Beijing)(TTKN) All rights reserved