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《Journal of Anshan University of Science and Technology》 2006-05
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Application and performance of OLAM in enterprise CRM system

BAI Qiu-ying~1,ZHANG Ji-sheng~1,WANG Zong~2(1.School of Computer Science and Engineering,University of Science and Technology Liaoning,Anshan 114051,China;2.Center for Intelligence Science and Technology Research,Beijing University of Posts and Telecommunications,Beijing 100876,China)  
Because OLAP and DM have some differences in the inner technology and the range of application,they must be used coordinately in decision analysis to make full use of its best function.Based on Agent's OLAM model,DM and OLAP technology was integrated under a vnited frame.A concept of broad sense data space was proposed so that DM can be made in different part and different abstract hierarchy in database and data warehouse,which enhances the functions and flexibility.Finally,the model was applied on construting intelligent CRM which combines the characteristics of Agent with DM.The DM system has intelligence features such as autonomy,auto reaction,interaction quality,adaptability and so on,which contributes to mining multidimensional and multilevel data interactively in large database and data warehouse.
【CateGory Index】: F274;F224
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