Full-Text Search:
Home|Journal Papers|About CNKI|User Service|FAQ|Contact Us|中文
《Ordnance Industry Automation》 2008-02
Add to Favorite Get Latest Update

Integrated Evaluative Model for Satisfactory Degree of Military Equipment Maintenance Service

GUI Jian-zhou,GAO Hong-ni,CHEN Shi-tao(College of Missile,Engineering University of PLA Air Force,Sanyuan 713800,China)  
Based on the principles of the evaluation for the satisfactory degree of military equipment maintenance service,establish the evaluation index system and model.Use fuzzy AHP method to set the index weighting,adopt fuzzy integrated evaluation theory to synthetically evaluate the satisfactory degree of military equipment maintenance service and realize the scientific evaluation results transformation from quantity to quality.Its steps include ensuring the evaluation index set and corresponding weighting;ensuring evaluation factor and corresponding weighting set;ensuring evaluation grade and weighting vector;realizing evaluation information matrix,evaluation results matrix and evaluation vector;at last,acquiring the last satisfactory degree evaluation.The example validates the efficiency of method.
【CateGory Index】: E075
Download(CAJ format) Download(PDF format)
CAJViewer7.0 supports all the CNKI file formats; AdobeReader only supports the PDF format.
Chinese Journal Full-text Database 1 Hits
1 GAO Hong ni, YANG Jian jun, CAO Ze yang (The Missile Institute of the Air Force Engineering University (AFEU.), Sanyuan 713800, China);The Method of Material Provision Optimizing Path Estimate on the basis of Fuzzy AHP[J];Journal of Air Force Engineering University(Natural Science Edition);2001-02
Chinese Journal Full-text Database 10 Hits
1 WANG Lu1,LIU Zhi1,2(1.School of Science,University of Science and Technology Liaoning,Anshan Liaoning 114051,China;2.Department of Basic Course,Shenyang University of Technology,Shenyang Liaoning 111003,China);Application of Fuzzy Comprehensive Evaluation in Customer Satisfaction of Financial Machinery Industry[J];Journal of Anshan Normal University;2008-06
2 JIN Chun-hua,LIU Yu(School of Business,Beijing Institute of Machinery,Beijing 100085,China);Study on internal service quality of human resource department[J];Journal of Beijing Institute of Machinery;2005-04
3 Shen Jiachen Tian Yunfei (Sports Vocational College of Shanxi, Taiyuan Shanxi 030006);On the Application of the Customer Contact Concept in Profit Health Club of Taiyuan City[J];Sport Forum;2009-06
4 ZENG Feng-zhang, WANG Yuan-hua(School of Management and Economics Beijing Institute of Technology, Beijing 100081);The Application of NNT in Measuring Customer Satisfaction Degree[J];Journal of Beijing Institute of Technology(Social Sciences Edition);2005-01
5 ZENG Feng-zhang, WANG Yuan- hua(School of Management and Economics, Beijing Institute of Technology, Beijing, 100081);On Customer Satisfaction based on Enterprise Life Cycle[J];Journal of Beijing Institute of Technology(Social Sciences Edition);2005-04
6 WANG Yuan-hua,ZENG Feng-zhang (School of Management and Economics, Beijing Institute of Technology, Beijing,100081,China);An Evaluation Method of Customer Satisfaction Degree Based on Information Entropy[J];Commercial Research;2004-22
7 WANG Yuan-hua,ZENG Feng-zhang(Management and Eonomics Department,Beijing Institute of Technology,Beijing 100081,China);The Influence of Monopoly on Customer Purchasing Behavior[J];Commercial Research;2006-05
8 LI Yu-hui~1,DUAN Wan-chun~2,XU Xiao-jun~3(1.School of Information Engineering and Automation,Kunming University of Science and Technology;2.School of Ecomomics and Management;3.School of Environment and Science,Kunming University of Science and Technology,Kunming,Yunnan 650093,China);An Analysis on Customer Satisfaction Measurement Based on Grey Theory[J];Commercial Research;2006-24
9 LI Xian-guo,ZHAO Jian-feng(School of Business,China People's University,Beijing 100572,China);An Initiative Study of the Strategy of Customer Satisfaction with the Marketing Business in China's Telecommunications Service[J];Journal of Changsha University of Science & Technology(Social Science);2006-02
10 LIU Wu,YANG Xue(School of Humanities & Law,Northeastern University,Shenyang 110004,China);Measuring Users' Satisfaction for Governmental Public Services[J];Journal of Northeastern University(Social Science);2006-02
China Proceedings of conference Full-text Database 5 Hits
1 SU Xin, YUAN Zong-ming, ZHANG Lin, HU An-xin, ZHANG Peng,TANG Xun (Southwest Petroleum Institute, Chengdu 610500, China;Installation Company of Oilfield Construction Division, Jiangsu Petroleum Prospect Bureau. Jiangdu 224000, China;Gas Transmission and Management Division, Petro China Southwest Oil & Gasfield Company, Chongqing 401120, China.;New Evaluation Model for the Safety of Fuelling Station[A];[C];2006
2 CHENG Long-sheng, FENG Yun-shan (School of Economis and Management, NUST, Nanjing 210094, China; Department of Development Planning, Jiangsu Development and Reform Commission, Nanjing 210013, China);Model of Customer Satisfaction for the Database Website of Science and Technology[A];[C];2006
3 Wang Bangjun, Jiang Jiadong, Guo Liqun, Zang Jinming (China Aero-Polytechnology Establishment, Postcode:100028, );Customer Satisfaction Index Measurement of XX Aero-Engine Series Products[A];CHINA ASSOCIATION FOR QUALITY[C];2008
4 Mao Weiping Hu Jianhua Chen Man Lv Jianfeng (CNPC Chuanqing Drilling Engineering Company Limited Geophysical Company(SCGC));Extension and Application of Customer Satisfaction Index(CSI)in SCGC[A];CHINA ASSOCIATION FOR QUALITY[C];2010
5 Zhang Zhiming;Xu Xiangyang;Yang Bo;BeiHang University Department of Automobile Engineering;;Research of Customer Satisfaction Index System for Automobile 4S Store[A];[C];2007
【Secondary Citations】
Chinese Journal Full-text Database 3 Hits
1 YOU Jian-xin, DU Xue-mei, ZHANG Ying-jie(School of Economics and Management, Tongji University, Shanghai 200092, China);The Index System for Evaluating Customer Satisfaction Degree in the Supply Chain of Automobile[J];Industrial Engineering and Management;2004-01
2 WANG Xue-cong,TANG Xiao-qing (The College of Mechanical Engineer & Automation,Beijing University of Aeronautics & Astronautics,Beijing 100083,China);Research on Customer Satisfaction in Quality Management[J];Computer Integrated Manufacturing Systems;2001-10
3 KANG Da-qing,ZHANG Xu-mei(Coll. of Business Administration, Chongqing Univ., Chongqing400044, China);Evaluation Architecture and Method of Customer Satisfaction for Product[J];Computer Integrated Manufacturing Systems;2003-05
©2006 Tsinghua Tongfang Knowledge Network Technology Co., Ltd.(Beijing)(TTKN) All rights reserved