Full-Text Search:
Home|Journal Papers|About CNKI|User Service|FAQ|Contact Us|中文
《Journal of Beijing Institute of Technology(Social Sciences Edition)》 2005-04
Add to Favorite Get Latest Update

On Customer Satisfaction based on Enterprise Life Cycle

ZENG Feng-zhang, WANG Yuan- hua(School of Management and Economics, Beijing Institute of Technology, Beijing, 100081)  
This paper is formulated on the basis of Vernon' s“product life cycle”theory. The different stages experienced by anenterprise, i.e., Complete Monopoly Market, Oligarch Monopoly Market, Monopoly Competition Market and Complete CompeteMarket, are regarded as a life cycle. It analyzes the changes of customer satisfaction and customer loyalty and their relationships inthe different stages of en enterprise' s life cycle, and proposes two models to measure customer satisfaction.
【CateGory Index】: F274
Download(CAJ format) Download(PDF format)
CAJViewer7.0 supports all the CNKI file formats; AdobeReader only supports the PDF format.
【Co-citations】
Chinese Journal Full-text Database 10 Hits
1 WANG Lu1,LIU Zhi1,2(1.School of Science,University of Science and Technology Liaoning,Anshan Liaoning 114051,China;2.Department of Basic Course,Shenyang University of Technology,Shenyang Liaoning 111003,China);Application of Fuzzy Comprehensive Evaluation in Customer Satisfaction of Financial Machinery Industry[J];Journal of Anshan Normal University;2008-06
2 GUI Jian-zhou,GAO Hong-ni,CHEN Shi-tao(College of Missile,Engineering University of PLA Air Force,Sanyuan 713800,China);Integrated Evaluative Model for Satisfactory Degree of Military Equipment Maintenance Service[J];Ordnance Industry Automation;2008-02
3 JIN Chun-hua,LIU Yu(School of Business,Beijing Institute of Machinery,Beijing 100085,China);Study on internal service quality of human resource department[J];Journal of Beijing Institute of Machinery;2005-04
4 ZENG Feng-zhang, WANG Yuan-hua(School of Management and Economics Beijing Institute of Technology, Beijing 100081);The Application of NNT in Measuring Customer Satisfaction Degree[J];Journal of Beijing Institute of Technology(Social Sciences Edition);2005-01
5 WANG Jing-hua,LIU Ru,LI Yan;The Policy Enlightenment of Basic Theories of Natural Monopoly to Our Country[J];Commercial Research;2003-21
6 WANG Yuan-hua,ZENG Feng-zhang (School of Management and Economics, Beijing Institute of Technology, Beijing,100081,China);An Evaluation Method of Customer Satisfaction Degree Based on Information Entropy[J];Commercial Research;2004-22
7 WANG Yuan-hua,ZENG Feng-zhang(Management and Eonomics Department,Beijing Institute of Technology,Beijing 100081,China);The Influence of Monopoly on Customer Purchasing Behavior[J];Commercial Research;2006-05
8 LI Yu-hui~1,DUAN Wan-chun~2,XU Xiao-jun~3(1.School of Information Engineering and Automation,Kunming University of Science and Technology;2.School of Ecomomics and Management;3.School of Environment and Science,Kunming University of Science and Technology,Kunming,Yunnan 650093,China);An Analysis on Customer Satisfaction Measurement Based on Grey Theory[J];Commercial Research;2006-24
9 NAN Jian-fei,LI Wei(School of Business & Administration,Sichuan University,Chengdu 610064,China);A Study on Evaluation of Tourist Satisfaction Degree Based on Gray System Theory[J];Commercial Research;2008-12
10 Wang Guo-jun, Tuo Guo-zhu;The application of anti-monopoly law in China′s insurance industry[J];Insurance Studies;2008-11
【Co-references】
Chinese Journal Full-text Database 10 Hits
1 WE Feng FU Qiang;Customer Satisfaction Analysis for State-owned Commercial Banks[J];Commercial Research;2001-05
2 ZHANG Huiheng Xi'an Jiaotong University, Xi'an 710061 ;Anhui University of Finance and Ecomomics,Bengbu 233041;On the Theory of Industry Life Cycle[J];Finance and Trade Research;2004-06
3 ;ANALYSIS OF CUSTOMER SATISFACTION WITH DEPOSIT BUSINESS OF CHINA'S COMMERCIAL BANKS[J];Urban Finance Forum;2003-03
4 ZHUANG Gui-jun (School of Management, Xi'an Jiaotong University, Xi'an 710049,China);Relationship Market and Relationship Marketing Mix: A Theoretical Model of Relationship Marketing[J];Modern Economic Science;2002-03
5 DU Wei, LIANG Chen, YE Cen (School of Management, Xi'an Jiaotong University, Xi'an 710049, China);Game Analysis on applicability of Relationship Marketing——An Expanded Model of Hotelling[J];Modern Economic Science;2003-05
6 Liu Jinlan Kang Jian Bai Ying (Tian jin University,Tianjin,China);American Customer Satisfaction Index[J];Chinese Journal of Management;2005-04
7 WANG Jin-fu~1,ZHANG Dao-hong~1,LIU Xi-min~2 (1.College of Management, Xian University of Technology,Xian 710048,China; 2.Shaanxi Brand of China Construction Bank,Xian 710056,China);Customer Satisfaction Analysis for State-owned Commercial Banks[J];East China Economic Management;2005-07
8 XIE Fei (Economic Law Policy Institute of Normal University of Anhui,Wuhu Anhui 241000,China);Problems of our country's enterprises for implementing relationship marketing and the countermeasures[J];Journal of Hebei Institute of Technology (Social Science Edition);2005-01
9 Wu Guang_chao Qiu Dong_tao Liang Jing_hong Zhang Min Wang Guo_qiang (Dept. of Applied Mathematics, South China University of Technology, Guangzhou 510640, China);A Study on Quantitative Analysis Model of CRM about Hotel[J];Journal of South China University of Technology(Natural Science);2002-06
10 WANG Yong-gui~1,HAN Shun-ping~1, XING Jin-gang~2,YU Bin~21.Business School,Nanjing University,Nanjing 210093,China;2.Business School,Nankai University,Tianjin 300071,China;Value oriented customer relationship management based on customer equity:(Conceptual) framework and empirical analysis[J];Journal of Management Sciences in China;2005-06
©2006 Tsinghua Tongfang Knowledge Network Technology Co., Ltd.(Beijing)(TTKN) All rights reserved