Full-Text Search:
Home|Journal Papers|About CNKI|User Service|FAQ|Contact Us|中文
《Commercial Research》 2004-22
Add to Favorite Get Latest Update

An Evaluation Method of Customer Satisfaction Degree Based on Information Entropy

WANG Yuan-hua,ZENG Feng-zhang (School of Management and Economics, Beijing Institute of Technology, Beijing,100081,China)  
To overcome the limitation of traditional methods of defining weight of evaluating customer satisfaction, this paper uses entropy of information engineering to measure the difference of customer satisfaction index among different enterprises in the same trade, and reveals the importance of customer index for evaluation to define the weight.
【CateGory Index】: F274
Download(CAJ format) Download(PDF format)
CAJViewer7.0 supports all the CNKI file formats; AdobeReader only supports the PDF format.
【References】
Chinese Journal Full-text Database 7 Hits
1 WANG Chang-qing1,ZHANG Yi-nong1,XU Wan-li2 ( 1. College of Telecommunication Engineering,Jilin University,Changchun 130012,China; 2. Director of Information Office,Public Security Fire Corps Jilin Province,Changchun 130031,China);Research of Determining Index Weights Based on Least Squares Method in Post-Evaluation Process[J];Journal of Jilin University(Information Science Edition);2010-05
2 SONG Yu(School of Political Science and Law,Anqing Teachers College,Anqing 246133,Anhui,China);On Constructing the User Satisfaction Model of Education Service Websites[J];Journal of Anqing Teachers College(Social Science Edition);2013-01
3 CAO Qing-Kui,LI Jian-guang,YANG Yan-Li(College of Economics and Management,Hebei University of Engineering,Handan 056038,China);Research on the coal mines enterprise suppliers' choice appraisal based on information entropy and gray correlation analysis[J];Journal of Hebei University of Engineering(Natural Science Edition);2008-01
4 Shen Fuping1,Ma Yufang2,Rong Huihui2(1.Headmaster Office,Hebei University of Economics and Business,Shijiazhuang 050061,China; 2.Shijiazhuang University of Economics,Shijiazhuang 050031,China);Study About Financial Performance Indicators of Travel Agency Enterprise in China[J];Economy and Management;2008-06
5 ZHENG Zhihong1,WEI Minghua2(1.Institute of Environmental and Municipal Engineering,North China University of Water Resources and Electric Power,Zhengzhou 450011,China; 2.Institute of Water Conservancy,North China University of Water Resources and Electric Power, Zhengzhou 450011,China);Water quality fuzzy evaluation based on entropy method-improved set pair analysis[J];Journal of Hohai University(Natural Sciences);2013-02
6 ZHANG Yi-ding(School of Environmental Science and Engineering,Tianjin University,Tianjin 300072,China);Study on comprehensive assessment of groundwater environment for Zhengzhou City[J];Water Resources and Hydropower Engineering;2009-07
7 REN Hong,ZHU Lian-bo(Construction and Real Estate Management College,Chongqing University,Chongqing 400045,China);Multi-hierarchical grey evaluation on the construction enterprises' informatization level based on combinational weight[J];Systems Engineering-Theory & Practice;2008-02
【Citations】
Chinese Journal Full-text Database 1 Hits
1 TangWenbin HanZhijun (School of Economics and Management,NUST,Nanjing 210094);A Comprehensive Evaluation Method of Financial Position Based on Information Entropy[J];Journal of Nanjing University of Science and Technology;2001-06
【Co-citations】
Chinese Journal Full-text Database 10 Hits
1 WANG Lu1,LIU Zhi1,2(1.School of Science,University of Science and Technology Liaoning,Anshan Liaoning 114051,China;2.Department of Basic Course,Shenyang University of Technology,Shenyang Liaoning 111003,China);Application of Fuzzy Comprehensive Evaluation in Customer Satisfaction of Financial Machinery Industry[J];Journal of Anshan Normal University;2008-06
2 GUI Jian-zhou,GAO Hong-ni,CHEN Shi-tao(College of Missile,Engineering University of PLA Air Force,Sanyuan 713800,China);Integrated Evaluative Model for Satisfactory Degree of Military Equipment Maintenance Service[J];Ordnance Industry Automation;2008-02
3 JIN Chun-hua,LIU Yu(School of Business,Beijing Institute of Machinery,Beijing 100085,China);Study on internal service quality of human resource department[J];Journal of Beijing Institute of Machinery;2005-04
4 Shen Jiachen Tian Yunfei (Sports Vocational College of Shanxi, Taiyuan Shanxi 030006);On the Application of the Customer Contact Concept in Profit Health Club of Taiyuan City[J];Sport Forum;2009-06
5 ZENG Feng-zhang, WANG Yuan-hua(School of Management and Economics Beijing Institute of Technology, Beijing 100081);The Application of NNT in Measuring Customer Satisfaction Degree[J];Journal of Beijing Institute of Technology(Social Sciences Edition);2005-01
6 ZENG Feng-zhang, WANG Yuan- hua(School of Management and Economics, Beijing Institute of Technology, Beijing, 100081);On Customer Satisfaction based on Enterprise Life Cycle[J];Journal of Beijing Institute of Technology(Social Sciences Edition);2005-04
7 WANG Yuan-hua,ZENG Feng-zhang(Management and Eonomics Department,Beijing Institute of Technology,Beijing 100081,China);The Influence of Monopoly on Customer Purchasing Behavior[J];Commercial Research;2006-05
8 LI Yu-hui~1,DUAN Wan-chun~2,XU Xiao-jun~3(1.School of Information Engineering and Automation,Kunming University of Science and Technology;2.School of Ecomomics and Management;3.School of Environment and Science,Kunming University of Science and Technology,Kunming,Yunnan 650093,China);An Analysis on Customer Satisfaction Measurement Based on Grey Theory[J];Commercial Research;2006-24
9 HUANG Hai~(1,2) ZHU Guorui~(1) TANG Qinghui~(3) (1 School of Resource and Environment Science,Wuhan University,129 Luoyu Road,Wuhan 430079,China;2 School of River and Ocean,Chongqing Jiaotong University,66 Xuefu Road,Chongqing 400074,China;3 School of Administration,Qingdao University of Technology,2 Changjiang Middle Road,Qingdao 266520,China);APPLICATION OF ENTROPY-IDEAL POINT METHOD IN THE APPRAISAL OF LAND CONSOLIDATION PLAN[J];Journal of Geomatics;2006-04
10 Li Yunda Wang Qin Zhang Fangfang Chen Lin (Economics and Management Department; Jiangsu Teachers University of Technology,Changzhou,Jiangsu 213001) (Accounting Department Anhui University of Finance and Economics, Bengbu,Anhui 233041);An Empirical Analysis about Finance Index of Newly Added ST Listed Companies[J];Journal of Communication of Finance and Accounting;2005-08
China Proceedings of conference Full-text Database 5 Hits
1 CHENG Long-sheng, FENG Yun-shan (School of Economis and Management, NUST, Nanjing 210094, China; Department of Development Planning, Jiangsu Development and Reform Commission, Nanjing 210013, China);Model of Customer Satisfaction for the Database Website of Science and Technology[A];[C];2006
2 Zhang rui-long Zhang wei (School of Business,Huaihai Institute of Technology,Lianyungang 222001,China);Performance Evaluation Model and Application of Principal Component Analysis with the Entropy Weigh[A];[C];2008
3 Wang Bangjun, Jiang Jiadong, Guo Liqun, Zang Jinming (China Aero-Polytechnology Establishment, Postcode:100028, );Customer Satisfaction Index Measurement of XX Aero-Engine Series Products[A];CHINA ASSOCIATION FOR QUALITY[C];2008
4 Mao Weiping Hu Jianhua Chen Man Lv Jianfeng (CNPC Chuanqing Drilling Engineering Company Limited Geophysical Company(SCGC));Extension and Application of Customer Satisfaction Index(CSI)in SCGC[A];CHINA ASSOCIATION FOR QUALITY[C];2010
5 Zhang Zhiming;Xu Xiangyang;Yang Bo;BeiHang University Department of Automobile Engineering;;Research of Customer Satisfaction Index System for Automobile 4S Store[A];[C];2007
【Co-references】
Chinese Journal Full-text Database 10 Hits
1 TIAN Fei(Department of Sociology,Anhui University,Hefei,Anhui,230039);The Construction of Social Indicator System with Structure Equation Modeling Technology[J];Journal of Anhui University(Philosophy & Social Sciences);2007-06
2 CHEN Hua - you (Department of Mathematics, Anhui University,Hefei 230039,China; Graduate School of Management Science & Engineering, Nanjing University, Nanjing 210093 ,China);Entropy method and application to determine weights of combination forecasting[J];Journal of Anhui University(Natural Sciences);2003-04
3 KUANG Le-hong,XU Lin-rong,LIU Bao-chen(School of Civil and Architecture Engineering of Central South University,Changsha 410075,China);A Combination Weighting Method for Determining the Index Weight in Geological Hazard Risk Assessment[J];Chinese Journal of Underground Space and Engineering;2006-06
4 HU Jian, YANG Su lan (School of economics, Peking University, Beijing 100871, China);The Building up of a Valuation Indicator System of International Financial Centre[J];Journal of Peking University(Humanities and Social Sciences);2003-05
5 ZHOU Chao-ming~1,YAN Lu-ming~2(1.2 College of Geographical Science,Fujian Normal University,Fuzhou 350007,China);A Module of Set Pair Analysis on the Comprehensive Assessment of Seawater Quality of Harbors and Bays in Fujian Coast[J];Environmental Science and Management;2006-08
6 ZHOU Yuanfeng1,JIA Yuanhua1,FANG Shengxiu2(1.School of Traffic and Transport, Beijing JiaoTong University, Beijing 100044,China;2.Passenger and Cargo Quality Supervision Department, Ministry of Railways, Beijing 100844,China);Research on Fuzzy Comprehensive Evaluation Method for Rail Passenger Satisfaction[J];Journal of Northern Jiaotong University;2003-05
7 ZHUO De-bao , CHEN Liang-you (1.Zhengzhou institute of aeronautics, Zhengzhou 450005; 2.School of Economics and Management, Beijing University of Aeronautics and Astronautics, Beijing 100083);Quality assessment and its model[J];Journal of Beijing University of Aeronautics and Astronautics(Social Sciences Edition);2000-04
8 YANG Ji-ping, QIU Wan-hua (School of Economics and Management, Beijing University of Aeronautics and Astronautics, Beijing 100083);Developments and Prospects of Decision Sciences[J];Journal of Beijing University of Aeronautics and Astronautics(Social Sciences Edition);2000-04
9 Sun Minghua(Beijing Film Academy,100088);Class Partition and Sequencing for the Result of Fuzzy Comprehensive Evaluation[J];JOURNAL OF BEIJING POLYTECHNIC UNIVERSITY;1994-01
10 HAN Xiao jian DENG Jia ti (Beijing University of Aeronautics and Astronautics, School of Mechanical Engineering and Automation);Process Modeling of Design of Mechanical Product[J];JOURNAL OF BEIJING UNIVERSITY OF AERONAUTICS AND ASTRONAUTICS;2000-05
【Secondary References】
Chinese Journal Full-text Database 10 Hits
1 WANG Chang-qing1,ZHANG Yi-nong1,XU Wan-li2 ( 1. College of Telecommunication Engineering,Jilin University,Changchun 130012,China; 2. Director of Information Office,Public Security Fire Corps Jilin Province,Changchun 130031,China);Research of Determining Index Weights Based on Least Squares Method in Post-Evaluation Process[J];Journal of Jilin University(Information Science Edition);2010-05
2 DU Jun-hui (School of Economics and Management,North University of China,Taiyuan 030051,China);Improvement and Perfection of Success Method of Post-evaluation Method Based on Grey Theory[J];Science Technology and Industry;2012-01
3 LIU Jian(CEPREI,Guangzhou 510610,China);Defining the Key Processes of HIC Using QFD Method to Implement SPC[J];Electronic Product Reliability and Environmental Testing;2012-02
4 WANG Shu-ji1,2,FEI Liang-jun1,LEI Yan-bin3,TIAN Wei3(1.Key Lab of Northwest Water Resources and Environment Ecology of Ministry of Education at Xi'an University of Technology,Xi'an,Shaanxi 710048,China;2.College of Hydraulic and Electric Power,Hebei Engineering University,Handan,Hebei 056021,China;3.Office of Guanzhong Irrigation Improvement Project by World Bank Loan of Shaanxi Province,Xi'an,Shaanxi 710032,China);Study on determination of comprehensive evaluation index weight in irrigation district's water saving and improvement[J];Agricultural Research in the Arid Areas;2009-05
5 LI Tianxiao1, FU Qiang1, PENG Shengmin2(1. School of Water Conservancy and Civil Engineering,Northeast Agricultural University,Harbin 150030,China;2.School of Graduate,Northeast Agricultural University,Harbin 150030,China);Evaluation of water and soil resources carrying capacity based on DPSIR frame work[J];Journal of Northeast Agricultural University;2012-08
6 ZHANG Xiaolan;LIU Changming;MEN Baohui;LI Zhifei;WANG Hongrui;Beijing Normal University;The Ministry of Environmental Protection Enviromental Protection Cooperation Center;Renewable Energy Institute,North China Electric Power University;;ESTABLISHING INDICATOR SYSTEM AND EVALUATING ECOLOGICAL SECURITY IN ZHANGWEINAN RIVER BASIN[J];Journal of Beijing Normal University(Natural Science);2013-06
7 Zhang Benhua;Tao Deshuo;Lu Nu;Wei Cuihua;Lu Xuejiao;Gudao Oil Production Plant,Shengli Oilfield Company, SINOPEC;Geological Research Institute,Shengli Oilfield Company, SINOPEC;College of Petroleum Engineering, China University of Petroleum;;Effect evaluation of chemical flooding based on inter-well dynamic connectivity for reservoir[J];Fault-Block Oil & Gas Field;2014-03
8 YANG Min;Library,Guangdong Industry Technical College;;An Empirical Study of the Library Readers' Satisfaction of Higher Vocational College Based on Fuzzy Comprehensive Evaluation Method[J];Journal of Guangdong Industry Technical College;2014-03
9 ZHOU Bin;ZHONG Linsheng;CHEN Tian;ZHAO Kuan;Department of Tourism College of Liberal Arts, Ningbo university;Institute of Geographic Science and Resources, CAS;Department of Tourism and Hotel Management, the University of Waikato Management School;;Dynamic assessment on tourism ecological health in Zhoushan Islands[J];Geographical Research;2015-02
10 GU Yong-quan;YANG Jun;FENG Xiao-lin;LI Chuang;LI Xue-ming;Liaoning Key Laboratory of Physical Geography and Geomatics, Liaoning Normal University;Liaoning Province Information Center;;Spatial Differentiation of Human Settlement Environment Suitability in Chinese Typical Tourist Cities[J];Scientia Geographica Sinica;2015-04
©2006 Tsinghua Tongfang Knowledge Network Technology Co., Ltd.(Beijing)(TTKN) All rights reserved