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《Urban Gas》 2020-04
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Discussion on Application of Artificial Intelligence Technology in Gas Customer Service

Yang Yang;Sun Zhao;Ye Jun;Wuhan Natural Gas Co.,Ltd.;  
As information technology develops, artificial intelligence technology has been applied in the customer service in the fields of finance, education, medical service, etc. This paper explores the feasibility and performance of applying artificial intelligence technology in gas customer service through the analysis of artificial intelligence operation principle, Gas POC test content and data deduction results, and provides corresponding basis for later implementation.
【CateGory Index】: TU996;TP18
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