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On the Work of Handling Complaint Letters and Visits in Colleges and Universities in the New Era

XU Ze-hao(Office of the President,Guangdong University of Technology,Guangzhou,Guangdong 510006,P.R.China)  
Today constructing a harmonious campus is a major work subject college and universities.However,in practice there're still kinds of conflicts,which,in some degree,might be intensified.The work of handling Complaint letters and visits is a bridge and an important method of communicating within universities,and relieving teachers and students of their worries and tiding over their difficulties.Thus strengthening the work of handling such complaints helps to ease the conflicts of every corner and promote the harmonious development of universities.
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