Full-Text Search:
Home|Journal Papers|About CNKI|User Service|FAQ|Contact Us|中文
《Chinese Journal of Medicinal Guide》 2015-03
Add to Favorite Get Latest Update

Application of Business Process Reengineering in the Outpatient Treatment Room

An Bo;Department of Emergency, Maternal and Child Health Hospital of Foshan;  
Objective: To investigate the business process reengineering(BPR) in the outpatient therapeutic room of the value of clinical application. Methods: Selected in our hospital outpatient infusion room, intramuscular injection, skin testing in patients with treatment of operation in 2013, July-2013 year in December 122 cases as control group, in 2014 July-2014 year in December 122 cases for the observation group, recorded and statistically analyzed clinical observation index. Results: The patients in the observation group were infusion, intramuscular injection, skin test, blood, atomization and other treatment projects waiting time were significantly shorter in the group of patients the corresponding index control(P0.05), the waiting time, treatment environment, service attitude, subpoena, red light treatment technology, health education satisfaction score, environmental management, drug management college, management, safety management, disinfection and isolation score were significantly higher than those in the control group(P0.05); the observation group the incidence rate of nursing complaints, the incidence of adverse events and waiting time proportion of complaints were significantly lower than the control group(P0.05), praised the event rate was significantly higher than the control group(P0.05). Conclusion: The implementation of BPR can obviously shorten the patient waiting time for treatment in the outpatient therapeutic room, improve the satisfaction of patients, improve the clinical nursing quality, reduce the occurrence of complaints and adverse events of nursing quality.
【CateGory Index】: R473
Download(CAJ format) Download(PDF format)
CAJViewer7.0 supports all the CNKI file formats; AdobeReader only supports the PDF format.
【Citations】
Chinese Journal Full-text Database 3 Hits
1 HE Yuan,WANG Jue,LI Xiao-tian (Obstetrics& Gynecology Hospital of Fudan University,Shanghai 200011,China);Practice of Business Process Reengineering in Optimizing Diagnosis Mode in Department of Obstetrics[J];Modern Hospital Management;2012-02
2 HOU Leng-chen,JIN Yi,XU Ying,WANG Qin-lin,XU Bei,ZHENG Jun-hua(Tenth People's Hospital,Tongji University,Shanghai 200072,China);Utilization of One-stop Self-service Machine in Outpatient of Comprehensive Hospitals[J];Modern Hospital Management;2012-05
3 Ding Xiaowei,Feng Guosheng*,Cai Yan,Beijing Chaoyang Hospital Afilliated to Capital Medical University,Beijing 100020,China;Using Information Technology to Optimize Hospital Outpatient Service Process[J];Chinese Medical Record;2012-05
【Co-citations】
Chinese Journal Full-text Database 10 Hits
1 WU Weiguo Information Center of Xi'an City Center Hospital in Shanxi Province,Xi'an 710003,China;Information promote the reengineering process of hospital[J];China Medicine and Pharmacy;2011-24
2 WANG Wei;Information Center, Xi'an Central Hospital;;Efficiency study of hospital outpatient e-card system[J];China Medicine and Pharmacy;2014-04
3 Yuan Xueli;Wang Youjun;Xiao Mingzhao;Chen Hui;Ye Faping;Li Jinyan;Information Center,The First Affiliated Hospital of Chongqing Medical University;Department of Urology,The First Affiliated Hospital of Chongqing Medical University;Office of Out-patient Department,The First Affiliated Hospital of Chongqing Medical University;;Research and design of bank and hospital one card system in one hospital of Chongqing[J];Chongqing Medicine;2014-31
4 Ye Zhu-jun,Mei Gui-ping,Ye Jing-hui;Application Status and Strategy of Flow Management in Nursing Practice[J];Nursing Journal of Chinese People's Liberation Army;2010-01
5 CHAI Shuang(Changzheng Hospital,Second Military Medical University,Shanghai 200003);Four Essential Factors of Modern Management in the Outpatient Department of Large and Medium-scaled Hospitals[J];Hospital Administration Journal of Chinese People's Liberation Army;2010-03
6 WANGFubin;WANG Guangfen;HE Ailing;Department of Laboratory of Ningbo NO.6 Hospital;Infection Control Branch of Li-Huili Hospital,Medical Center of Ningbo;;Efficiency analysis of Laboratory Medicine BPR[J];Journal of Clinical Hematology;2014-04
7 QIN Chun-xia,JIAO Yue-lin.(Internal Medicine,Wuhan Polytechnic University Hospital,Wuhan 430023,China);CLINIC PRACTICE AND EFFECT OBSERVATION ON TRANSFUSION ROOM IN HOSPITAL MANAGEMENT[J];Modern Preventive Medicine;2010-23
8 Deng Guangpu et al Out-patient Department,Nanfang Hospital,Guangzhou,510515;Exploration of One-stop Service and Its Effect in Outpatient Department in a Hospital[J];Medicine and Society;2011-02
9 He Yuan et al Maternity Hospital of Fudan University,Shanghai,200011;An Application Research of Hospital Business Process Reengineering(BRP)[J];Medicine and Society;2012-06
10 ZHANG Ning,ZHANG Jian-mei,SUN Dong-yue,et al. School of Health Administration and Education,Capital Medical University,Beijing,100069,China;Investigation on Outpatient Group in Tertiary Hospitals in One Northern Mega City[J];Chinese Hospital Management;2011-11
【Secondary Citations】
Chinese Journal Full-text Database 8 Hits
1 Ma Zong-qing,TANG Chao-bin(Taizhou Hospital of Zhejiang Province,Zhejiang Linhai 317000);Design and Application A Self_help Register System[J];Computer Knowledge and Technology;2005-36
2 SU Yi~(1),LIU Jun-lin~(2),WANG Yuan~(3),YI Xue-ming~(4)(1.Department of Medical Affairs,Nanjing General Hospital of Nanjing Military Command,PLA,Nanjing 210002,Jiangsu,China;2.Eastern Hepatobiliary Surgery Hospital,Second Military Medical University,Shanghai 200433,China;3.Medical Service Laboratory,Second Military Medical University,Shanghai 200433,China;4.Office of the Hospital,Nanjing General Hospital of Nanjing Military Command,PLA,Nanjing 210002,Jiangsu,China);The idea about the mode of a patient-centered modern clinic[J];Journal of Medical Postgraduates;2006-01
3 Gou Yang;Experience of applying emergency information system in nursing service[J];Modern Clinical Nursing;2008-12
4 HU Hui,LI Min-hua,CHENG San-mei,et al. The First Affiliated Hospital of Nanchang University,Nanchang,Jiangxi,330006,China;Application of Business Process Reengineering in Management of Outpatient[J];Chinese Hospital Management;2007-02
5 Wang Ying,Liu Ke-xin The Department of Medical Record Administration of Chinese PLA General Hospital, Beijing,100853,China;The devise and implement of clinic registration and medical information ser-vice System[J];Chinese Hospital Management;2009-08
6 LIN Lin BAI Bo WANG Tao Capital Medical University affiliated Beijing Tian-tan Hospital (Beijing 100050);An Example of the Emergency Management Information System Development and Application in Beijing Tiantan Hospital[J];China Medical Device Information;2006-11
7 LI Xiao-tian, LE Xiao-ni, HE Xiao-ming, CHENG Hai-dong, PAN Ming-ming. The centre of prenatal Diagnosis, the obsterics and Gynecology Hospital, Fuda n University, Shanghai 200011, China;A new clinical model of prenatal diagnosis for birth defects[J];Chinese Journal of Pediatric Surgery;2005-09
8 Liu Feng,Ou Dong,Wei Zhi(Department of Information,Research Institute of Field Surgery,Daping Hospital,Third Military Medical University,Chongqing 400042,China);Design and application of intelligent calling and queuing system[J];China Medical Education Technology;2010-03
©2006 Tsinghua Tongfang Knowledge Network Technology Co., Ltd.(Beijing)(TTKN) All rights reserved