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《Basic Sciences Journal of Textile Universities》 2006-04
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Fuzzy synthetic evaluation of Xi′an traveling quality service to overseas tourist

LI Chun-quan,LIU Xin-ping,JIN Jian-hua(College of Mathematics and Information Science,Shaanxi Normal University,Xi′an 710062,China)  
Fuzzy synthesis evaluation mathematical model of the traveling quality service is produced first.Then the six big national traveling hot spots city are used as the investigation material sample,and Japanese,South Korean and American tourists′ questionnaires are extracted and statistical analyzed.Its model is utilized to produce the synthesis appraisal in turn,and the final value of the traveling quality service is figured out.Finally the evaluation results indicate that Xi′an traveling quality service is general to Japanese and South Korean tourists,and satisfied with American tourists.Futhermore,it is pointed out that Xi′an traveling quality service should be improved in safety,friendliness,civilization and cleanness aspects.
【CateGory Index】: F592.7;F224
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