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《Higher Education Forum》 2004-02
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ISO9000 Quality Management Mode and Its Operation in the Management of Higher Education Quality

HE Mao-xun (Guangxi Normal University,Guilin 541004,Guangxi,China)  
ISO9000 Quality Management Mode(QMM) is a new one that has developed on the basis of the theory and practice of Total Quality Management(TQM). The reason why ISO9000 QMM is put to use in the management of higher education quality is that it is necessary to do so in order to keep abreast with the tendency of internationalized higher education, to enhance the management level of the institutions of higher learning, to enhance the service quality of the institutions of higher learning and to enhance their competitive edge in terms of the competition among colleges or universities. The application of ISO9000 QMM in the tertiary institutions calls for a careful designing of their management system, including the documentationalized management system, and a strict implementation of each measure. Besides ,the administrative cadres should take lead and set examples, and all the staff should take an active part in the application and the related reform that will be well-matched with the management system.
【CateGory Index】: G647
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