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《Chinese Nursing Management》 2009-04
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Investigation of job satisfaction and job burnout among triage nurses in Firstclass Hospital at Grade 3

WEI Xia, WANG Zhi-wen // Outpatient Department of the Third Affiliated Hospital, Peking University, 100191 China  
Objective: To describe the job satisfaction and job burnout level among triage nurses of the outpatient department, in order to provide evidence for the quality of outpatient department work. Methods: Questionnaires were completed by triage nurses (n=109) with the Maslach Job Burnout scale (MBI) and Minnesota satisfaction questionnaire (MSQ). Results: The job satisfaction of 109 triage nurses were at a medium level and the working achievement was below the norm (P0.01). About 50% of the triage nurses had the high level of emotion exhaustion, which was negatively correlated with job satisfaction (P 0.01). Working achievement was positively correlated with job satisfaction. Conclusion: The job burnout of triage nurse in outpatient department was at high level, which was negatively correlated with job satisfaction. It is suggested to provide appropriate incentives and support system to reduce the exhaustion of triage nurses, so as to improve their job satisfaction and ensure nursing quality.
【CateGory Index】: R47
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