Full-Text Search:
Home|Journal Papers|About CNKI|User Service|FAQ|Contact Us|中文
《Modern Hospital Management》 2019-03
Add to Favorite Get Latest Update

The Value of Patient Satisfaction Management in Improving Medical Service Quality

CHEN Xi;LIU Hui;Women and Child Health Care Hospital Affiliated to Anhui Medical University/Anhui Women and Child Health Care Hospital;  
Objective:To explore the application value of management based on patient satisfaction in improving medical service quality and hospital management.Method:A total of 2,057 inpatients who received the satisfaction survey from May,2016 to May,2017 in a hospital were taken as the routine group,and their satisfaction questionnaire was retrospectively analyzed.According to the analysis results,management based on patient satisfaction was given on the basis of routine management.A total of 2,342 inpatients who received the satisfaction survey from June,2017 to June,2018 were selected as the management group to compare the satisfaction,medical complaints and disputes between the two groups.Result:The satisfaction of the management group on medical effect,service attitude,technical level,environmental health and humanistic care was higher than that of the conventional group.The satisfaction rate(94.36%) of patients in the management group was higher than that in the conventional group(91.10%),and the rate of medical complaints(1.50%) and the incidence of disputes(0.21%) were lower than that in the conventional group(2.04% and 0.73%).Conclusion:Management based on patient satisfaction can effectively improve the quality of medical service and patient satisfaction,help reduce the occurrence of medical complaints and disputes,and improve hospital management.
【CateGory Index】: R197.32
Download(CAJ format) Download(PDF format)
CAJViewer7.0 supports all the CNKI file formats; AdobeReader only supports the PDF format.
Chinese Journal Full-text Database 3 Hits
1 LU Yu-ling;Hospital Office,Jintan Hospital of Traditional Chinese Medicine;;Application Value of Patient Satisfaction Survey Application in Hospital Management[J];黑龙江医学;2015-02
2 Wang Luxia;Huang Shaolan;Zhang Shoukang;Ophthalmology Hospital of China Academy of Traditional Chinese Medicine;;Survey and countermeasures of hospital medical service satisfaction[J];护理研究;2015-03
3 GUO Rui-ling;Shuyang Traditional Chinese Medicine Hospital;;Study on nursing culture and brand building in county traditional Chinese medicine hospital under new situation[J];护理实践与研究;2015-01
Chinese Journal Full-text Database 1 Hits
1 YANG Xueping;MIU Yanling;GUO Suyun;ZHU Lifang;Shenzhen Longgang Traditional Chinese Medicine Hospital;;Application of problem-based center quality improvement management model in nursing of postoperative patients with urology[J];中国医药科学;2015-12
【Secondary Citations】
Chinese Journal Full-text Database 8 Hits
1 GUO Shi;HU Hong;WANG Bin;School of Humanities and Management,Wannan Medical College;;Investigation on the patient satisfaction on the outpatient clinic of a general hospital basis[J];皖南医学院学报;2014-01
2 LIU Xin-mei;WANG Yan-ni;ZHAO Ling-long;Center of Disease Prevention and Control of Qilihe;;Investigating Patients Satisfactory D egree of Community Health Service in Lanzhou[J];中国初级卫生保健;2014-02
3 ZHAO Li1,2,CHEN Xiao-tong3,LIU Shuang4,SUN Bao-zhi1,5 (1.School of Public Health,Harbin Medical University,Harbin 150081,China;2.Shenyang Sanitation Bureau,Shenyang 110001,China;3.First People's Hospital of Shenyang,Shenyang 110029,China;4.Shenyang Anorectal Hospital,Shenyang 110002,China;5.School of Public Health,China Medical University,Shenyang 110001,China);Present Situation of the Strained Doctor-patient Relationship in China and the Analysis on Its Deep Reasons[J];现代医院管理;2013-01
4 WANG Shu-xia WANG Shu-xian;The Implementation and Effects of Nursing Etiquette Codes of Conduct in Brand Building of Hospital Service Culture[J];继续医学教育;2012-08
5 ZHANG Qian1,MIAO Zhi-ming2,XI Yan3,ZHANG Yun2,FU Qian1(1.Medical College Of Qingdao University,Qingdao Shandong 266000,China;2.Affiliated Hospital,Medical College Of Qingdao University,Qingdao Shandong 266000,China;3.Public Health Bureau Of Shandong Province,Jinan Shandong 25000,China);Investigation and analysis on the satisfaction of brain stroke inpatients to medical service[J];卫生软科学;2012-06
6 WANG Kun,LI Hong(Provincial Hospital Affiliated to Shandong University,Jinan 250021);Application of Patient Satisfaction Degree Survey in Hospital Management[J];解放军医院管理杂志;2010-06
8 ZHANG Zhi-guo, LI Xiao-lian, XIAO li, FENG Zhan-chun, ZHANG Liang (Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430030, China);Application of the patients satisfaction degree in quality assessment of health service[J];卫生软科学;2005-01
©2006 Tsinghua Tongfang Knowledge Network Technology Co., Ltd.(Beijing)(TTKN) All rights reserved