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《Journal of Nursing Administration》 2004-03
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Taking advantage of the professional climate appraisal to improve quality of emergency service

FANG Hui-xia,ZHANG Ning,ZHONG Rong-yan,HE Hong-mei Department of Emergency, the First Hospital Affiliated to Ji’nan University,Guangzhou 510630,China  
Objective To probe into workable and effective method to improve the quality of emergency service.Method The medical staff in the department of emergency enhance their study,standardize service behavior,renew and alter their service views, work with a smile, simplify the emergency procedures, open a safe gate way to a healthy normal life, establish health education for patients, improve the quality of the staff, standardize service behavior, guarantee high quality service, enhance the quality management of nursing.Result Raised the quality of the staff standardized office management,reduced the mistakes and raised the rate of patients’ satisfaction.Conclusion Social management can effective improve the quality of the entire emergency service.
【CateGory Index】: R473
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