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《Journal of Nursing Administration》 2004-12
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Discussion on the management mode of the patient-guiding service in the outpatient department

RONG De-ming,ZHANG De-liao//Department of Outpatient,the Second People’s Hospital of Yibin City,Yibin 644000,China  
In order to improve the quality of nursing in the outpatient department continually,a series of measures were carried out,which included establishing a nursing group to serve the outpatients;making the registration and diseases classification service being united in one,arranging nurses’ shifts circularly,allocating nursing duties reasonably,directing nurses to renovate the concept of service,establishing comprehensive check-up system for nursing work,etc.This practice ensured the patients to receive whole guiding and service of medical consultation,embodied the principle of “human-centered” service and created favorable consultation environment for the patients.
【CateGory Index】: R473
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