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CHEN Yarong, SHI Guohong(School of Business Administration, Jiangsu University, Zhenjiang 212013, China);Test of Customer Satisfaction Indexes for Companies[J];Industrial Engineering Journal;2003-02 |
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ZHANG Wei1,LIU quan-cheng2(School of P.E.China University of Mining and Technology,Xuzhou 221000,China);Customer Satisfaction Measuring Index System in Sports Commodity Enterprises[J];Journal of Gansu Lianhe University(Natural Science Edition);2009-S2 |
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