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《Research on Economics and Management》 2010-04
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A PSR Model Analysis on the Public Service Management

Zhu Dajian,Wang Huanming,Liu Shuyan (1.School of Economy and Management,Tongji University;2.School of Political Science and International Relations,Tongji University)  
The governance of public service has become one of the hot problems.Based on the PSR model which represents the meaning of pressure-state-response,this paper tries to deepen the research on this issue.On the pressure analysis,it compares the supply models of public service systematically;On the state analysis,it measures the performance of public service concerning effectiveness,responsiveness and equity,and establishes a formula of public service performance. Through further analysis,it concludes that the improvement of public service performance comes from the increasing of technical efficiency and citizen satisfaction;On response analysis,there are two ways to reform public service. One way is to enhance the government regulations to improve the technical efficiency.The other is to raise technical efficiency and citizen satisfaction simultaneously.It suggests that the reform of public service governance should be changed to the pattern of Public owners and Private business.It is also suggested that Public Limited Company should be set up to a-void the risk of bringing the governance of public service back under the government's direct control.
【Fund】: 国家自然科学基金项目(70673069);; 教育部哲学社会科学重大攻关课题(05JZD00018) 教育部哲学社会科学应急项目(2008JYJ031)资助
【CateGory Index】: F062.6
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