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《Computer Engineering and Applications》 2003-08
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Research on Customer Relationship Management Based on Decision Support System

Li Zhi Wang Zhengxiao Fang Shuiliang(Institute of Production Engineering,Zhejiang University,Hangzhou310027)  
This paper first points out that decision-support-based customer management system is the current key re-search issue.After a brief review of decision support technology,a snow-model of data warehouse for CRM is bring out in this paper.The data warehouse-based functional framework and the architecture based on internet of CRM system is presented.The implement method is also addressed at last.
【CateGory Index】: TP399
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