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《Machine Design & Research》 2011-06
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Analytical Hierarchy Process for Customer Satisfaction of Machinery Manufacture Corporation

DUAN Xuan1,2,ZHU Xi-chuan1,LIU Xu1,2(1.Capital Aerospace Machinery Corporation,Beijing 100076,China; 2.Tianjin Aerospace Hydraumatic Equipment Co.,Ltd,Tianjin 300462,China)  
According to the main factors which affects Customer Satisfaction,the multi-level target system is established and the analytical hierarchy process method is applied to analysis and assess of Customer Satisfaction.The factors which affects Customer Satisfaction are disintegrated into several hiberarchys by AHP,and then quantitative evaluation is made for every factors in every hiberarchys.Customer Satisfaction of Machinery Manufacture Corporation has been estimate Combining evaluation order of satisfaction based on the analytic results.
【CateGory Index】: F426.4;F274;F224
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