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《Information Studies:Theory & Application》 2009-06
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LibQUAL,a tool provided by US Association of Research Libraries to evaluate the service quality of library is described.The article discusses the application of LibQUAL in the evaluation of service quality in library from the empirical perspective.The limitations of LibQUAL as a tool to evaluate the service quality of library is also discussed.The article puts forward an idea of constructing a perfect service quality evaluation system by combining LibQUAL with other evaluation methods.
【Fund】: 浙江省教育厅项目“基于LibQUAL+TM的浙江高校图书馆服务质量评价”的研究成果 项目编号:Y200701147
【CateGory Index】: G252
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