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Impact of Human Factors on E-Gov Service Capabilities: the Perspectives of Leader,Team and Faculty

Hu Guangwei;Shi Jin;Gu Rihong;School of Information Management,Nanjing University;The Development and Reform Committee of Jiangsu Province;  
Few studies have examined e-government(E-Gov) service capabilities(EGSC) so far.Less research studied the impact relationships and impact routes of human factors,such as leadership,team,and faculty,on the EGSC.Based on the survey data from Chinese local government faculties,this paper discussed the question firstly.The results showed that leader's desire(LD),team cognition(TC) and faculty cognition(FC) had different impacts on EGSC.In detail,LD and TC impacted Content Service Capability(CSC) through On-Demand Capability(ODC) and Service Delivery Capability(SDC).And,FC not only had direct impact on CSC but also had indirect impact on CSC through SDC.Those showed the differences of the three characters' viewpoints.Those differences might be the bottleneck in improving EGSC for Chinese local government.And the extension and interactivity of the views among leader,team and faculty might be the effective approach to deal with the predicament.
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