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Some Problems in Handing People's Letters of Complaints and Receiving Visitors Lodging Complaints in the New Situation of Reform

Zhang Ning,Wang Yanfa 〔  
? With the deepening of the reform of educational system and the reform in colleges and universities,the task of handling letters of complaints from people and receiving visitors who come to lodge complaints is confronted with a new situation.To fulfill this task in the new situation,the staff responsible must foster the following 6 senses:the sense of stability,the mass sense,political sense,information sense,law-abiding sense and time-effectiveness sense. 〔
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