The application and effect evaluation of performance-based management in the recruitment and retention of blood donors
HUANG Yanqing;KONG Fuxian;FENG Qing;Zhejiang Blood Center;
Objective To discuss the application of performance-based management in the recruitment and retention of blood donors and evaluate such a strategy to provide valuable reference data for improved strategies and policies. Methods the primary methods in performance-based management include the establishment of the evaluation committee,The establishment of quantifiable performance evaluation,compared evaluation based on positions and groups,combined quality-quantity evaluation,motivation evaluation,monthly evaluation statistics,evaluation feedback/interview. The evaluation results are directly used as reference determining reward,penalty and rankings. Statistical analysis for data acquired before( 2012. 1—2014. 6) and after( 2014. 7—2016. 12) the application of the system was conducted to evaluate the effect of our strategy.Appointment fulfilling rate,donation appointment rate,pass rate of appointed donation,the number of regular component donors,the number of regular component donations,the donated volume and the number of component donors loss,were analyzed using the SPSS19. 0 software. Results After the application,the total appointment number increased from 17 580 to34 866. The appointment fulfilling rate increased from 28. 9% to 54. 8%( P0. 001); The number of appointed donation increases from 4,178 to 29 642; the donation appointment rate increased from 10. 7% to 59. 1%( P 0. 001); the qualified rate of appointed donation increased from 23. 8% to 85. 0%( P0. 001); the number of regular donors,donations made and donated volume increased from 42. 9% to 62. 8%,71. 0% to 87. 0%,and 73. 5% to 89. 6% respectively( P 0. 001); the number of donors loss decreased by 3,413 and the loss rate decreased from 66. 0% to 51. 5%( P0. 001). Conclusion A scientifically designed and sensible method of performance-based management can be an effective way to improve the recruitment and retention of blood donors.
【CateGory Index】： R197.6