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《Telecommunications Science》 2006-01
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Research and Application on the Location Theory of Call Center in Telecom Operaters

Li Yue(China Mobile Communication Co. Ltd.,Beijing 100032,China)  
This paper first introduce the background, target and method of the research work on location theory of call center. Then with the hypothesis of some restriction condition and mathematics model,this paper give the location theory on call center site to reduce the cost. This is the first research work on call center and its site location in china.
【CateGory Index】: TN99
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【References】
Chinese Journal Full-text Database 2 Hits
1 ZHANG hao (Dongfeng Honda Automobile Co., Ltd.,Hubei Wuhan 430017);China's call Center Application Status and Future Development Trends[J];CD Technology;2009-03
2 HU Ning,WANG Qin-qin,WU Xiao-bin,YIN Xun,HUANG Xin(JSCN Nanjing Branch,Jiangsu Nanjing 210007,China);Design and Implementation of Cross-Regional Call-Center System in JSCN Nanjing Customer Service Center[J];China Digital Cable TV;2009-11
【Co-references】
Chinese Journal Full-text Database 3 Hits
1 ZENG Dong-hai(Department of Computer Engineering,Guangdong Institute of Science and Technology,Guangzhou 510640,China);Design and Implementation of Call Center Platform Based on Multi-Tier Structure[J];Journal of Jiangxi Normal University(Natural Sciences Edition);2006-04
2 JING Bo 1, Chen MING 1, GUO Guan-qing 2 (1. Northwestern Polytechnic University, Xi′an 710072,China; 2. Renmin University of China,Beijing 100872,China;);Innovation and Realization of the Link Mode for Call Center[J];Telecommunication Engineering;2002-02
3 DU Juan (Henan Cable TV Network Co.,Ltd,Henan Zhengzhou 450003,China);Research on the Construction of Provincial Broadcast Television Call Center[J];China Digital Cable TV;2007-17
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