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《Information Technology & Standardization》 2017-08
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Study of Requirements for Operation and Maintenance of Information Technology Service Under New Operation and Maintenance Mode

Based on the background and necessity of the general requirements for operation and maintenance service, the revised objectives and major revisions of general requirements for operation and maintenance are expounded. Puts forward the requirements for operation and maintenance of information technology service under the new operation and maintenance mode, including general requirements, capabilities model requirements, requirements for operation and maintenance capabilities,and requirements of people, process, technology, and resources; points out the main directions for future trends of standard revision under new operation and maintenance mode.
【Key Words】: operation and maintenance new operation and maintenance mode requirements for operation and maintenance capabilities revision of standards GB/T 28827.1-2012
【CateGory Index】: TP3
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