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《Industrial Engineering Journal》 2001-04
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A Case Study on Business Process Reengineering

FAN Zhi ping 1,LIU Qiang 1,LI Yuan 2,SHI Yan li 3 (1.Faculty of Business Administration,Northeastern University,Shenyang 110004,China; 2.Darla Moore School of Business,University of South Carolina,Columbia SC 29208,USA; 3.Telecommunication Factor  
Business Process Reengineering (BPR) is to fundamentally rethink and radically redesign the business process to achieve business performance breakthrough.BPR uses information technology to reconfigure business process,human resource and corporation structure.It is to obliterate the obstacles formed by traditional labor and functional specifications,which prevents the fulfillment of the basic business objects.Job integration and flat organization are important factors and difficulties of BPR.Based on the case study on a BPR project of a telephone malfunction repairing process,this paper analyzes how to utilize job integration and reorganization to achieve the fundational changes in business processes.Several successful experiences are proposed.
【Fund】: 国家自然科学基金资助项目 (70 0 710 0 4;; 国家教育部高等学校骨干教师资助项目 (2 0 0 0 6 5 );; 辽宁省自然科学基金 (0 0 2 0 12 )
【CateGory Index】: F270.7
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