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《Industrial Engineering Journal》 2002-01
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Analysing the Systematic Frame of CRM

QI Jia yin, LI Huai zu (Dept.of Management,Xi'an Jiao Tong University,Xi'an 710049,China)  
The CRM is a new research field in today's management.This paper gives a new look of what the CRM's frame is.
【Fund】: 机械工业技术发展基金资助项目 (96JA0 80 1)
【CateGory Index】: F713.55
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