Full-Text Search:
Home|Journal Papers|About CNKI|User Service|FAQ|Contact Us|中文
《Industrial Engineering Journal》 2014-05
Add to Favorite Get Latest Update

A Revised Fuzzy Importance Performance Analysis Considering Competitive Analysis

Geng Xiu-li;Li Yi-lin;Business School,University of Shanghai for Science of Technology;  
Importance Performance Analysis(IPA) is a commonly used customer satisfaction evaluation approach,and the analysis result is the important basis of product / service improvement design.In order to deal with the uncertainty of the customer' s evaluation information,fuzzy set approach was applied to express and handle the important degree information and performance information.Aiming at the problem that the traditional IPA does not consider the market competitive aspect in acquiring the attribute' s performance evaluation,a revised fuzzy IPA considering competitive analysis was proposed.Grey relational analysis was used to calculate the attribute's competitive coefficient in order to amend the attribute's initial performance evaluation given by customer group decision-making.Taking into consideration that there exist mutual influence relationships among attributes,DEMATEL was applied to analyze the difference level of the attribute impacting others and being impacted by others to modify the initial importance degree given by customer decision-making.Finally,a case study of customer satisfaction evaluation of an electronic product was presented to illustrate the effectiveness of the proposed approach.
【Fund】: 国家自然科学青年基金资助项目(71301104);; 高等学校博士学科点专项科研基金资助课题(20133120120002 20120073110096);; 上海市教育委员会科研创新资助项目(14YZ088);; 上海市一流学科资助项目(S1201YLXK);; 上海理工大学人文社会科学基金资助项目(13XSY06);; 上海理工大学博士启动基金资助项目(ID-10-303-002)
【CateGory Index】: F274
Download(CAJ format) Download(PDF format)
CAJViewer7.0 supports all the CNKI file formats; AdobeReader only supports the PDF format.
【Citations】
Chinese Journal Full-text Database 4 Hits
1 Men Feng(School of Management,Tianjin University,Tianjin 300072,China);FMEA Method Based upon Fuzzy Set Theory and Grey Relational Theory[J];Industrial Engineering Journal;2008-04
2 Xiao Ding-ding1,Zhang Wen-feng2(1.College of Business Administration,South China University of Technology,Guangzhou 510640,China;2.College of Economic & Management,Beijing Jiaotong University,Beijing 100044,China);Key Element Analysis for Green Logistics Development by Using Decision Making Trial and Evaluation Laboratory Method[J];Industrial Engineering Journal;2010-01
3 TAN Yuan-ling,CHU Xue-ning,ZHANG Zai-fang(School of Mechanical Engineering,Shanghai Jiaotong University,Shanghai 200240,China);Revised importance performance analysis based on rough set theory[J];Computer Integrated Manufacturing Systems;2011-07
4 LIANG Qiu-long,MING Xin-guo,XU Zhi-tao,WANG Peng-peng,ZHENG Mao-kuan(1.Shanghai Research Center for Industrial Informatics,Shanghai 200242,China; 2.Shanghai Key Lab of Advanced Manufacturing Environment,Institute of Computer Integrated Manufacturing,China; 3.School of Mechanical Engineering,Shanghai Jiaotong University,Shanghai 200240,China);A Study of Supplier Performance Evaluation Based on Grey Relevancy Analysis[J];Machine Design & Research;2012-06
【Co-citations】
Chinese Journal Full-text Database 10 Hits
1 Dai Chengguo Wang Xiaohong Zhang Xin Wang Lizhi(School of Reliability and Systems Engineering,Beijing University of Aeronautics and Astronautics,Beijing 100191,China);Fuzzy comprehensive evaluation in FMECA of electro-hydraulic servo valve[J];Journal of Beijing University of Aeronautics and Astronautics;2011-12
2 SUN Lin-kai,JIN Jia-shan,GENG Jun-bao(School of Naval Architecture & Power,Naval University of Engineering,Wuhan 430033,China);The Analyses of Influence Factors of Equipment's Life Cycle Cost of based on the DEMATEL[J];Equipment Manufacturing Technology;2012-04
3 YI Xuanqi1,HU Zhihua 1,2(1.Logistics Research Center,Shanghai Maritime University,Shanghai 201306,China;2.School of Economics and Management,Tongji University,Shanghai 200092,China);Direct shipment scheduling constrained by green preference of customers[J];Journal of Liaoning Technical University(Natural Science);2013-02
4 ZHANG Qin-li;CAO Rui-feng;WANG Shi;LIU Qi;HE Hong-tao;School of Resources and Safety Engineering,Central South University;Gushan Mining Company of Masteel;;Risk assessment on blocking of filling pipeline based on comprehensive index and entropy[J];Journal of Guangxi University(Natural Science Edition);2013-04
5 TAO Wei-ning;GAO Zhi-yang;Department of Tourism Management,South China Normal University;Management School,Jinan University;;Resident Perceptions and Satisfaction on the Impacts of 2010 Guangzhou Asian Games on City Image ——A Study Based on IPA[J];Journal of Beijing Sport University;2014-03
6 SHI Changting,ZHANG Rubo (College of Computer Science and Technology,Harbin Engineering University,Harbin 150001,China);Risk assessment of an AUV based on an improved SFMEA method[J];Journal of Harbin Engineering University;2011-03
7 Shi Changting Zhang Rubo (College of Computer Science and Technology,Harbin Engineering University,Harbin,150001,China);Improved risk assessment method of software failure modes for an AUV[J];Journal of Huazhong University of Science and Technology(Natural Science Edition);2011-S2
8 ZHANG Rubo,SHI Changting,YANG Ting College of Computer Science and Technology,Harbin Engineering University,Harbin 150001,China;Research on software reliability and fault diagnosis of AUV[J];Computer Engineering and Applications;2011-18
9 Cao Guo'an;Li Houtian;Wang Li;Xu Qiang(School of Mechanical and Automotive Engineering,Hefei University of Technology,Hefei 230009,China);Discrete Fabrication Lines Assessment Based on Fuzzy Comprehensive Evaluation[J];Value Engineering;2011-18
10 ZHANG Liying,LI Shenglian(Research Center of Geological Resource Economy and Management,East China Institute of Technology, Fuzhou,Jiangxi 344000,China);Development Path Picking and Forecast of Resource Extraction Industry[J];Mining Research and Development;2011-06
【Secondary Citations】
Chinese Journal Full-text Database 10 Hits
1 JINChao\|guang,LINYan,JIZhuo\|shang( Ship CAD Eng. Cent., Dalian Univ. of Technol.,Dalian 116024, China );Application of event tree analysis based on fuzzy sets in risk analysis[J];Journal of Dalian University of Technology;2003-01
2 WANG Gao-feng Shenzhen Fenghua telecom co., ltd;The Application of FMEA in Quality Management[J];Electronics Quality;2002-11
3 XI Li feng, XU Gang (Dept. of Industrial Engineering, Shanghai Jiao Tong Univ., Shanghai 200030,China);Application of FMEA in Process Management[J];Industrial Engineering and Management;2002-01
4 LI Yan-lai1,TANG Jia-fu1,PU Yun2,YAO Jian-ming3(1.Ministry of Education Key Lab of Integrated Automation of Process Industry,Northeastern University,Shenyang 110004,China;2.School of Economics & Management,Southwest Jiaotong University,Chengdu 610031,China;3.School of Economics & Management,Tsinghua University,Beijing 100084,China);Sorting algorithm of customer requirements in quality function deployment[J];Computer Integrated Manufacturing Systems;2007-06
5 FU Hai-yan~(1,2),ZHANG Cheng-yi~2(1.School of Mathematics and System Science,Shandong University,Shandong Jinan 250100,China;2.Department of Computer Science and Education Technology,Hainan Normal University,Haikou Hainan 571158,China);Comprehensive evaluation system based on FCM and rough sets theory[J];Journal of Computer Applications;2006-06
6 ZHAO Cheng-lei,MING Xin-guo,WANG Xing-han,ZHANG Dong(CIM Institute,Shanghai Key Laboratory of Advanced Manufacturing Environment,School of Mechanical Engineering,Shanghai Jiao Tong University,800 Dongchuan Road,Minhang District,Shanghai 200240,China);Schedule Management Framework for Supplier Collaborative Project[J];Machine Design & Research;2009-05
7 GAO Yu-na (Shanghai Jiaotong University, Shanghai 200030, China);The Application of Fuzzy Mathematics Assessment in the System of Supplier Performance Appraisal[J];Logistics Sci-Tech;2007-01
8 XIAO Yu, LI Hua (School Economy and Management,Xidian University,Xi'an 710071,China);Improvement on Judgement Matrix Based on Triangle Fuzzy Number[J];Fuzzy Systems and Mathematics;2003-02
9 LI Hong-wei(College of Economics and Management of Nanjing University of Aeronautics and Astronautics,Nanjing 210016,China);On the Key Problems for Developing Green Products in China[J];Ecological Economy;2006-03
10 LI Hong-wei, WANG Bing-cheng, MA Yuan (College of Economic and Management, Shandong University of Science and Technology, Qingdao Shandong, 266510, China);Analysis of the Influence Factors of Green Product Development[J];Ecological Economy;2008-12
©2006 Tsinghua Tongfang Knowledge Network Technology Co., Ltd.(Beijing)(TTKN) All rights reserved