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《Technology of Highway and Transport》 2007-04
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Research on Key Technique and System Structure in Expressway Customer Service System

Shao Yong1,Xu Na2,Chen Dashan2  
This paper introduces expressway service system,its key technique and technical standard.It discusses different types of expressway customer service system and service procedures.Integrating with expressway administrative demands and features in China,this paper suggests primary solution for realization of expressway customer service system.
【CateGory Index】: U495
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1 ZENG Dong-hai(Department of Computer Engineering,Guangdong Institute of Science and Technology,Guangzhou 510640,China);Design and Implementation of Call Center Platform Based on Multi-Tier Structure[J];Journal of Jiangxi Normal University(Natural Sciences Edition);2006-04
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1 YANG Xin,CHEN Lin,LIAO Wei-li(College of Software Engineering,Chongqing University,Chongqing 400044,China);Technology for Next Generation Call Center[J];Journal of Chongqing Institute of Technology(Natural Science);2009-06
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