Influence of nursing safety management model to improve the quality of care and emergency department satisfaction
ZHONG Suwen;YANG Lixia;LIANG Ruiqing;LIANG Su'e;LIU Ying;Department of Emergency,Boluo County People's Hospital;
Objective To explore nursing safety management models to improve the quality of emergency department care and satisfaction. Methods A self-controlled way was used,security risk management method was used during care day care in January 2015 to June 2016 the traditional nursing management in Emergency Department of our hospital(after implication).(before implementation),traditional nursing management method was used from January 2013 to January 2014.The department developed its own questionnaire.Before and after nursing complaints,the disputes care situation,and satisfaction with care,primary care,disinfection and isolation wards and other care management quality were observed and evaluated. Results After the implementation of safety management mode,nursing complaints were significantly lower than before implementation.The nursing satisfaction was significantly higher than that of the implementation of safety management model,and the difference was statistically significant(P 0.05).After the implementation of safety management model,based care,disinfection and isolation ward management and overall quality of care score were significantly higher than before the implementation of safety management,and the differences were statistically significant(P 0.05). Conclusion The emergency department of nursing safety management model can effectively enhance patient satisfaction rate,and improve the safety and quality of day care.
【CateGory Index】： R47