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《Hospital Administration Journal of Chinese People's Liberation Army》 2016-01
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Investigation of Hospital's Outpatient Quantity and Optimization of Treatment Process

ZHU Lin;WEI Li-li;ZHANG Li;LI Mao-xing;Department of Pharmacy,Lanzhou General Hospital,Lanzhou Military Region;  
Objective To investigate the changes and trends of outpatient service quantity in our hospital,and to improve the service quality and optimize the process of the outpatient visit. Methods The time series data of the hospital outpatient service quantity was analyzed by the seasonal index. A variety of ways were token to improve the management of outpatient process. Results The outpatient amount was increasing year by year. There were certain regularity,periodicity and fluctuation in time. The annual outpatient visits were the least in January and February,and the highest in July and August. Conclusion According to the change of the outpatient quantity,human resources should be rational allocated,treatment environment should be improved,to enhance the patient satisfaction and improve work efficiency.
【CateGory Index】: R197.323
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