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《Family Nurse》 2006-02
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Application of electronic queuing system in management of outpatient clinic

Li Lirong, Guo Xiuquan, Zheng Danmiao (Tumor Prevention and Treatment Center of Zhongshan University, Guangdong 510060 China)  
Objective: To improve the problems existed for a long time in outpatient clinic such as too populous patients, with large flow, in indiscriminate order and difficult to manage etc. Method: The electronic queuing system was applied in consulting room, blood sample collection room and injecting room of outpatient clinics. Result: After applied the electronic queuing system, on one hand visiting order of patients was improved. On another hand, it makes patients who were waiting for sample collection or injection know fairly well and in stable emotion, so as to promote the service management of outpatient clinic. Conclusion: The electronic queuing system had raised both the work ratio and the service quality of outpatient clinic.
【CateGory Index】: R197.3
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