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《Science Mosaic》 2014-01
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Research on Influencing Factors and Strategies of Logistics Service Quality of Private Express Companies

Xiao Xin;School of Business Administration,Jiangxi University of Finance and Economics;  
As an emerging power in express industry, private express companies are developing rapidly across the country. However, the problem of logistics service quality in its development always attracts much attention. In recent years, this problem has become more serious with the higher rate of customer complaints. By using the method of Analytic Hierarchy Process, this paper points out that the influencing factors of logistics service quality mainly include implementation process and technical capacity, and puts forward some relevant strategies against these two factors.
【CateGory Index】: F259.2;F276.5
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【Citations】
Chinese Journal Full-text Database 2 Hits
1 Ma Ling,Li Qiong(College of Economics and Management,Chongqing University of Posts and Telecommunications,Chongqing 400065);The Strategy of the Value-added Services in Private Express Delivery Enterprises in China[J];Reformation & Strategy;2010-11
2 ZHANG Ya-jun(Yancheng Municipal Party Commission Party School,Yancheng 224000,China);Countermeasures for Problems of Development of Private Express Industry in China[J];Logistics Technology;2012-23
【Co-citations】
Chinese Journal Full-text Database 9 Hits
1 Yu Bao-qin,Du Guang-wei(School of Business,Tianjin University of Finance and Economics,Tianjin300222,China);SERVQUAL-Model-Based Fuzzy Evaluation of Express Service Quality in Online Shopping Environment[J];Industrial Engineering Journal;2013-02
2 YIN Qingwei1,ZHU Yongyue2(1.School of Management,Tianjin University,Tianjin 300072,China; 2.School of Business Administration,Jiangsu University,Zhenjiang 212013,China);Research on Service Quality Improvement of Private Express Companies from the Perspective of Human Resource Management[J];Science and Technology Management Research;2011-19
3 HE Yun;Anhui Technical College of Mechanical and Electrical Engineering;;Countermeasures for Private Courier Enterprise Development in China[J];Logistics Sci-Tech;2013-10
4 Zhu Xiao-hui;Chongqing Industry Polytechnic College;;Analysis of the human resource management based on private express enterprise[J];Journal of Nanchang College of Education;2014-01
5 ZHANG Man-man,GUO Chang-kuan,YANG Zhi-shuang,LIU Song,CHENG Peng-hui(Anhui University,Hefei,230601,China);The Customer Opinion Surveys Report under the Spring of Express Industry’ floor Delivery-mainly for College Students,Staff,Delivery Companies[J];Logistics Engineering and Management;2013-05
6 XIE Jing-yi;Huadu Vocational and technical School;;Explore the Era of Meager Profit Private Courier Business Development Ideas[J];Logistics Engineering and Management;2014-03
7 XUE Hong & XIA Qing(Modern Service School of Zhejiang Shuren University,Hangzhou,Zhejiang,310015,China);Customer Satisfaction based Service Competitiveness Analysis of Private Courier Enterprise[J];Journal of Zhejiang Shuren University(Humanities and Social Sciences);2012-06
8 Ding Qian(School of Economics & Management,Changan University,Xi’an 710021,China);Study on Hyper-network Optimization Model of M&A of Express Enterprises[J];Logistics Technology;2013-01
9 HE Liu;School of Business,Wu Yi University;School of Business,Sun Yat-Sen University;;Consumer Satisfaction of the Express Service Brand under B2B2C Ecommerce: Mediated Effects of Perceived Service Quality[J];China Soft Science;2013-12
【Secondary Citations】
Chinese Journal Full-text Database 9 Hits
1 WANG Dao-ping YANG Yong-fang(School of Economics and Management,University of Science and Technology of Beijing,Beijing 100030,China);Analysis of the Competition of the Express Market in China[J];Social Science of Beijing;2009-02
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