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《Science Mosaic》 2014-01
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Research on Influencing Factors and Strategies of Logistics Service Quality of Private Express Companies

Xiao Xin;School of Business Administration,Jiangxi University of Finance and Economics;  
As an emerging power in express industry, private express companies are developing rapidly across the country. However, the problem of logistics service quality in its development always attracts much attention. In recent years, this problem has become more serious with the higher rate of customer complaints. By using the method of Analytic Hierarchy Process, this paper points out that the influencing factors of logistics service quality mainly include implementation process and technical capacity, and puts forward some relevant strategies against these two factors.
【CateGory Index】: F259.2;F276.5
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