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《Journal of Liaoning Institute of Technology》 2003-01
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Design of Customer Relationship Management (CRM) System and Its Realization

ZHANG Yan, CUI Jie,XU Yabin\;(Computer Science & Enginerring Collage, Liaoning Institute of Technology, Jinzhou 121001, China)  
To begin with the conception on CRM, the logical structure of the CRM system is given, with every individual component discussed. Subsequently, the typical way for the realization of CRM is suggested.
【CateGory Index】: TP311.5
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