Full-Text Search:
Home|Journal Papers|About CNKI|User Service|FAQ|Contact Us|中文
《Mathematics in Practice and Theory》 2008-21
Add to Favorite Get Latest Update

Research on the Application of Shapley Value to Customer Satisfaction Index Measuring

WANG Yuan-hua,TANG Wei(Beijing University of Clothing Technology,Business School,Beijing 100029,China)  
This paper indentify quality attribute that result in customer dissatisfaction using shapely value.As Shapley values with little difference have high-relativity,we can consider these attributes with similar values as congeneric attributes,therefore aim to indentify quality attributes that result in customer dissfaction is achieved.And example demonstrates the feasibility and the validity to use this method.
【CateGory Index】: F274;F224
Download(CAJ format) Download(PDF format)
CAJViewer7.0 supports all the CNKI file formats; AdobeReader only supports the PDF format.
Chinese Journal Full-text Database 2 Hits
1 Liang Yan;Some aspects of customer satisfaction index[J];Statistical Research;2003-11
2 Fang Ping, Xiong Duanqin, Cai Hong (Department of Psychology, Faculty of Education Science, Capital NormalUniversity);THE APPLICATION OF STRUCTURAL EQUATION MODELING IN PSYCHOLOGY[J];Psychological Science;2001-04
Chinese Journal Full-text Database 10 Hits
1 WANG Lu1,LIU Zhi1,2(1.School of Science,University of Science and Technology Liaoning,Anshan Liaoning 114051,China;2.Department of Basic Course,Shenyang University of Technology,Shenyang Liaoning 111003,China);Application of Fuzzy Comprehensive Evaluation in Customer Satisfaction of Financial Machinery Industry[J];Journal of Anshan Normal University;2008-06
2 WANG Yu-lin(Sales Co.of Baotou Steel(Group) Corp.,Baotou 014010,Nei Monggol,China);Significance of Test and Appraisement of the Customers Satisfaction Degree to the Marketing Management[J];Science & Technology of Baotou Steel(Group) Corporation;2009-02
3 GUI Jian-zhou,GAO Hong-ni,CHEN Shi-tao(College of Missile,Engineering University of PLA Air Force,Sanyuan 713800,China);Integrated Evaluative Model for Satisfactory Degree of Military Equipment Maintenance Service[J];Ordnance Industry Automation;2008-02
4 JIN Chun-hua,LIU Yu(School of Business,Beijing Institute of Machinery,Beijing 100085,China);Study on internal service quality of human resource department[J];Journal of Beijing Institute of Machinery;2005-04
5 SHEN A-qiang Institute of Continuing Education,BUPT,Beijing 100876,China JI Ting China Telecom Beijing Research Institute,Beijing 100035,China LOU Jian Beijing Dunbang Research Company,Beijing 100023,China;A study of telecommunication customer loyalty based on PLS-SEM[J];Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition);2007-04
6 ZENG Feng-zhang, WANG Yuan-hua(School of Management and Economics Beijing Institute of Technology, Beijing 100081);The Application of NNT in Measuring Customer Satisfaction Degree[J];Journal of Beijing Institute of Technology(Social Sciences Edition);2005-01
7 ZENG Feng-zhang, WANG Yuan- hua(School of Management and Economics, Beijing Institute of Technology, Beijing, 100081);On Customer Satisfaction based on Enterprise Life Cycle[J];Journal of Beijing Institute of Technology(Social Sciences Edition);2005-04
8 ZHANG Yiqing1,HUANG Shuping21.Tianjin Normal University,Sport Scientific Institute,Tianjin 210000,China;2.Lanzhou Ciey Institute of Physical Education,Lanzhou 730500,China.;Analysis on the movement training study college major teaching practice function research[J];Journal of Capital Institute of Physical Education;2009-03
9 SU Sheng-qiang;The Quantitative Analysis on Soot Absorber Customer Satisfact[J];Commercial Research;2004-05
10 WANG Yuan-hua,ZENG Feng-zhang (School of Management and Economics, Beijing Institute of Technology, Beijing,100081,China);An Evaluation Method of Customer Satisfaction Degree Based on Information Entropy[J];Commercial Research;2004-22
China Proceedings of conference Full-text Database 4 Hits
1 CHENG Long-sheng, FENG Yun-shan (School of Economis and Management, NUST, Nanjing 210094, China; Department of Development Planning, Jiangsu Development and Reform Commission, Nanjing 210013, China);Model of Customer Satisfaction for the Database Website of Science and Technology[A];[C];2006
2 Zhao Hong1,2 Wei Zhiliang1 1Management School of Graduate University of Chinese Academy of Sciences,Beijing,100080 2 Economics & Management School of Beijing University of Technology,Beijing,100021;A Study On Niche Multi-Dimensional Election Of The Brand Preference[A];CHINA ASSOCIATION FOR QUALITY[C];2005
3 Wang Bangjun, Jiang Jiadong, Guo Liqun, Zang Jinming (China Aero-Polytechnology Establishment, Postcode:100028, );Customer Satisfaction Index Measurement of XX Aero-Engine Series Products[A];CHINA ASSOCIATION FOR QUALITY[C];2008
4 ZHANG Zhi-yu LI Jian-ping (North University of China,Taiyuan 030008,China);Analysis of Customer Satisfaction and Application[A];[C];2005
©2006 Tsinghua Tongfang Knowledge Network Technology Co., Ltd.(Beijing)(TTKN) All rights reserved