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《China Mechanical Engineering》 2018-18
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Roles of New Generation of ICT in Servitization of Equipment Manufacturing:a Case Study Based on Four Chinese Companies

WANG Kangzhou;PENG Bo;JIANG Zhibin;School of Management,Lanzhou University;Department of Industrial Engineering and Management,Shanghai Jiao Tong University;  
The relationships between information and communication technologies(ICT)and services were mainly discussed based on the characteristics of the servitization of equipment industries.Through the multi-case research methods,how four equipment companies in China using ICT to realize service transformation was analyzed and 12 kinds of services commonly used in equipment manufacturing companies as well as 14 functions of ICT in servitization were summarized.It is found that remote monitoring is an extremely important function,which is the basis for providing services such as maintenance and product design.In addition,from the three phases of pre-sales,sales and after-sales,the servitization transformation of manufacturing companies which achieve through ICT was explained and concrete suggestions were given on promoting the developments of servitization of equipment industries in all stages.
【Fund】: 国家自然科学基金资助项目(71602081 71871142);; 中央高校基本科研业务费专项资金资助项目(17LZUJBWZY041)
【CateGory Index】: F426.4;TP391.44;TN929.5
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