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《Resource Development & Market》 2017-01
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Temporal and Spatial Characteristics of Tourism Complaints in China and Its Influencing Factors

RUAN Wen-qi;LI Yong-quan;LAI Hong-xiang;College of Tourism,Huaqiao University;  
Based on the case database of the"3. 15"tourism complaint platform of the People's Daily and took the implementation time of the tourism law as the node,a total of 2967 tourism complaints in the two years before and after was taken as the sample,the optimal scale analysis was used to analyze the tourism complaints and the spatial and temporal factors. The results showed that: The complaints were concentrated in the tourist season,and the object and theme of the complaints were related to the monthly and quarterly factors. The complaints had regional characteristics in the spatial distribution,the southwest had the largest number of complaints. In addition,the object and theme of tourism complaints were closely related to the occurrence area. This paper also analyzed the influencing factors of temporal and spatial characteristics,and put forward some countermeasures and suggestions,such as preventing tourism complaints according to the time,regulating the tourism market according to local conditions,establishing and perfecting the database of tourist complaints cases.
【Fund】: 福建省社科规划项目(编号:2014B204;FJ2016B085);; 华侨大学研究生科研创新能力培育项目(编号:1601108003)
【CateGory Index】: F592.3;F203
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