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《Management & Technology of SME》 2019-01
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Modeling and Prediction of Abnormal Traffic Block Based on Time Series Model

FAN Chen;XING Jing;WANG Wen-jing;PANG Chao-xi;CHEN Wei-jie;Guangzhou Power Supply Co.Ltd.;Guangdong Planning and Designing Institute of Telecommunications Co.Ltd.;  
The paper mainly studies the use of big data mining technology and optimization algorithm to provide predictive data for the realization of not only guaranteeing the service quality of call center, but also guaranteeing the optimal allocation of human resources. It can provide some reference for the seats scheduling of 95598. Through comparing with the actual value, the results show that the research has high popularization and application value.
【CateGory Index】: F426.61;F272.92
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